RE: Problem Calling WebHelp from Application

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

Keith Hansen [mailto:KRH -at- weiland-wfg -dot- com] said:
> Sent: Tuesday, January 29, 2008 11:13
> To: McLauchlan, Kevin; TECHWR-L
> Subject: RE: Problem Calling WebHelp from Application
> 
> Kevin wrote:
> 
> <<It sounds like a security problem.
> Are you using Internet Explorer, and are you allowed to change the
> security settings?>>
> 
> I am using IE, but am not allowed to change the security settings
> (alas...).

One of the big reasons for using the WebHelp format is cross-platform
publishing. So you should be testing your WebHelp with browsers other
than IE, as a matter of course (hint: this is the argument to use if you
get flack about having a non-approved software on your PC). It's part of
the job.  So I still like my suggestion of trying the same operation on
the same computer while FireFox is your default browser. Then go back
and start arguing with IE.
Also, in a shop where IT Dept. won't let you change IE settings, that
means they have taken on responsibility for any problems with IE. If the
WebHelp works fine in FireFox on the same PC, you've got an iron-clad
argument for dumping the problem on your IT department and demanding a
fix... CC: to your project manager, QA and anybody else who needs to
know that what goes out the door... works.

As for your other question, I'll let somebody else tackle that.  Good
luck.

Kevin
The information contained in this electronic mail transmission 
may be privileged and confidential, and therefore, protected 
from disclosure. If you have received this communication in 
error, please notify us immediately by replying to this 
message and deleting it from your computer without copying 
or disclosing it.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.