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> About 5 weeks later he called and said 'You were doing X, weren't you?'.
> It went very quiet and they asked how he knew that - he pointed out that
> he'd designed the system and, after going through it, decided that was
> the only thing they could have been doing to get that particular problem
> and that they'd have saved themselves 5 weeks if they'd told him at the
> start. Fortunately they were paying for the support :-)
>
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