The coming predominance of user experience and technical communications

Subject: The coming predominance of user experience and technical communications
From: Chris Borokowski <athloi -at- yahoo -dot- com>
To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 24 Jul 2007 08:07:37 -0700 (PDT)

"It originated with Steven Sinofsky" Harris told APC in a recent
interview. "Steven had certainly noticed, like we all had, the growing
interface clutter around the core Office apps, and he thought we should
put a set of people together and at least think about this. But I
sometimes think that he didn't really expect us to actually replace the
entire UI!

Harris recalls that Larsen-Green was a staunch advocate for rethinking
the way Office worked and, more importantly, that way users wanted it
to work. "She recruited me to do something bold to change the UI of
Office. I was very sceptical at first - my feeling was that we would
never be bold enough to actually make a real change, that really what
we were talking about was doing some other incremental bandaid on top
of the way things used to work. (But) Julie really sold me on the idea
that she was really serious about trying to understand the problems
with the UI, and if we can understand it and can come up with the idea,
that we can go and do it."

http://apcmag.com/6741/new_ui_for_windows_7

It seems to me this is the kind of role technical communicators/writers
should get involved with. We've got tons of technology, but how much of
it is slow and inefficient and tiresome because the interface sucks?


http://technical-writing.dionysius.com/
technical writing | consulting | development



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