docs on frozen CDs - how to handle updates to docs?

[Sam TechWriter <samtechwriter -at- yahoo -dot- com>]

I'm looking for best practices for notifying customers that the documents on a CD have been updated, and for providing those updated documents. (The CDs we distribute to customers combine software with docs; we are expected to use the CDs we built with the original docs.) 

Customers can access the latest documents on our website, but right now we have the problem of inconsistent document delivery, in which the CD contains old copies of the docs. We have never had to update documents this extensively and I'm wondering if there are alternatives to publishing an "Updated Documentation" CD for distribution with the existing CD. I'm also wondering if anyone on the list has used this approach and found problems...it occurs to me that the update CD and the original CD might get separated at some point and the next user down the road might use the original CD with the old docs, unaware of any update. I wonder what other scenarios I haven't thought of yet! Or maybe I'm just making up problems that don't exist...?

Has anyone on the list dealt with updates to docs on frozen CDs before? 

Thanks in advance!
"Sam TechWriter"


 
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