RE: What is More Important?

Subject: RE: What is More Important?
From: "Pinkham, Jim" <Jim -dot- Pinkham -at- voith -dot- com>
To: <richard -dot- melanson -at- us -dot- tel -dot- com>, "Techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 15 May 2007 16:29:26 -0500

My two cents -- there's not an acceptable answer short of "both." Poorly
written documents may very well not get read. Or, if read, not
comprehended. Or not comprehended well and fast enough. Inaccurate
documents -- well, that could mean life or death or loss. Who wants to
choose?

Jim

-----Original Message-----
From: techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of richard -dot- melanson -at- us -dot- tel -dot- com
Sent: Tuesday, May 15, 2007 4:23 PM
To: dgreen -at- associatedbrands -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: What is More Important?

May I ask everyone a question. What is more important, having the
content of a manual written well or having the content of a manual
technically accurate, and no they are not mutually exclusive :-)

Please may I ask that you just pick one or the other, I know that we can
list a myriad or reasons why each is important and at times mandatory, I
am just asking everyone to decide and pick one.

I am fortunate enough to have been on both sides of the fence. I was a
Product Support Engineer for years working on Ion Implanters trying to
use the manuals available and now I am the Writer of those manuals.

If this has been asked before, please accept my apologies and point me
to where the answer is stored. I really appreciate your help Everyone,
thank you.


Richard Melanson
Technical Writer
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

Now shipping: Help &amp; Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help &amp; Manual: http://www.helpandmanual.com

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References:
What is More Important?: From: richard.melanson

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