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RE: Distributing Word docs to customers

Subject: RE: Distributing Word docs to customers
From: "Fred Ridder" <docudoc -at- hotmail -dot- com>
To: mary_arrotti -at- yahoo -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 07 May 2007 18:54:20 -0400

The ability to copy text from the document is a false argument.
Adobe Reader works just fine for copying regular text and
headings, although tables can sometimes present some problems.
Admittedly, it does take a *tiny* bit of education to learn the
technique (choose the Select tool from the toolbar rather than
the default hand tool), but other than that it's no more difficult
than copying content from a web page.

And if you are using the Professional version of Acrobat 7.0 or
8.0, you can save PDFs in a form that supports commenting,
annotating, highlighting, and other forms of markup using the
standard free Adobe Reader tool. It's at least as easy to use
as Word's commenting and highlighting tools.


From: Mary Arrotti <mary_arrotti -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Distributing Word docs to customers
Date: Mon, 7 May 2007 14:21:44 -0700 (PDT)

We're currently debating pros & cons of how we distribute our documents to our customers. I'm more comfortable with distributing all our docs (other than Help) to customers in PDF format. This has been common practise in my experience. A coworker prefers distibuting our docs in Word format so our internal sales & support people can copy text from the docs. (However, we wouldn't want our customers to do this.) While the obvious solution might be to produce both formats - my coworker feels this unnecessarily complicates our process.

I've provided some arguments concerning the benefits of PDF vs. Word but would like some additional feedback. So, I'd appreciate any insight or experiences you may have on this. Does anyone distribute their user documentation as Word files (rather than PDF)? Has anyone had any issues with this? Can anyone else see possible issues?

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References:
Distributing Word docs to customers: From: Mary Arrotti

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