Re: Feedback requested: What doc format do your customers require?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

This is a decidedly customer and industry specific issue.
In the past 15 years I've worked for three companies -
just three - whose products included online help.  The
majority of companies I've worked for service end users
whose information preferences are (1) print, (2) PDF -
which they print - or (3) call company.

Gene Kim-Eng


----- Original Message ----- 
From: "Shawn" <shawnly9 -at- yahoo -dot- com>
> Do your end-users still require documentation in PDF (regardless of
whether they actually read it or not!)? My feel is that they will require
> a PDF as a security blanket, but then want the "nicety" of other
> tools....online help, flash demos, HTML documentation, etc.

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