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Re: The 'user' in User Manual

Subject: Re: The 'user' in User Manual
From: "Edwin Skau" <eddy -dot- skau -at- gmail -dot- com>
To: "Cardimon,Craig" <ccardimon -at- m-s-g -dot- com>
Date: Mon, 5 Feb 2007 00:56:38 +0530

In my opinion, using 'you" in instructions sounds like verbally stabbing a
finger at the reader. In some contexts, and to some people, that is not
rude. In others, however, it is.

Edwin




On 2/3/07, Cardimon,Craig <ccardimon -at- m-s-g -dot- com> wrote:


Hello, folks,



When you all are working on user manuals, what viewpoint do you most
often take? Should I:



(1) Remove all occurrences of "user" and "you" from the manual, and
recast all sentences.

(2) Take a "user"-centric stance.

(3) Take a "you"-centric stance.



Whatever I do, I need to be consistent throughout. How say ye?



-- Craig

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Create HTML or Microsoft Word content and convert to Help file formats or printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

Now shipping: Help &amp; Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help &amp; Manual: http://www.helpandmanual.com

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References:
The 'user' in User Manual: From: Cardimon,Craig

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