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"I'm trying to remember the name of an app I used a while back that allowed users to send "tickets" in which they requested a tech writing project, filled out a brief form, and attached any supporting documents."
Are you leaving out any details? Did this app reside on a system with any particular platform? What kind of interface did it have? I imagine that there was a GUI, but was it web-based? Was it driven by any kind of programming language?
My apologies if I missed something.
Lauren
________________________________
From: techwr-l-bounces+lt34=csus -dot- edu -at- lists -dot- techwr-l -dot- com on behalf of James Barrow
Sent: Tue 1/23/2007 6:00 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Starting from scratch
One of the downsides of any new job is the degree to which the client
company is "undocumented". This is my word for when a company is literally
starting from scratch in regards to creating, storing, and sharing
documentation.
The first thing that the company needs is a single-source, content
management system. This list's archives should be able to guide me to the
best system for my company.
What I don't recall seeing is a content management system that also has a
job request feature. I think this would be valuable since I will have many
clients from different sites asking me to complete projects for them (and
most will say that theirs is a priority). I'm trying to remember the name
of an app I used a while back that allowed users to send "tickets" in which
they requested a tech writing project, filled out a brief form, and attached
any supporting documents.
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