RE: Seven words for seven words

["Eric Thomas" <ethomas -at- ftdi -dot- com>]

"When the program's perfect, you'll be correct." (two contractions, but
still seven words).

-----Original Message-----
From: techwr-l-bounces+ethomas=ftdi -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+ethomas=ftdi -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
Dan Goldstein
Sent: Monday, January 15, 2007 9:04 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Seven words for seven words


One of our developers sent an e-mail with the well-worn quote, "User
documentation is only weighed, never read."

I answered: "The second-best possible situation is that when a user calls
Technical Services, Dave or Doug would be able to say: 'OK, please open the
user documentation to page 24 and try following those steps.' If the user
can easily read and follow those steps, gets what s/he needs, and doesn't
call back, we've simultaneously increased our customer satisfaction and
lowered our costs. The best situation, of course, is for the user to be
faced with such an easy and straightforward interface that they never even
make that call. But I'd like the user documentation to be as clear, concise,
correct, and complete as possible -- just in case."

But what I *really* needed was a seven-word response to the glib, seven-word
quote...

This message contains confidential information intended only for the use of
the addressee(s). If you are not the addressee, or the person responsible
for delivering it to the addressee, you are hereby notified that reading,
disseminating, distributing, copying, electronic storing or the taking of
any action in reliance on the contents of this message is strictly
prohibited.  If you have received this message by mistake, please notify us,
by replying to the sender, and delete the original message immediately
thereafter.  Thank you.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help 
format plus PDF, HTML and more. Flexible, precise, and efficient content 
delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include single source authoring, team
authoring, Web-based technology, and PDF output.
http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as ethomas -at- ftdi -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit
http://lists.techwr-l.com/mailman/options/techwr-l/ethomas%40ftdi.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.