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Re: Thinking like a user, or sticking to tried and true?

Subject: Re: Thinking like a user, or sticking to tried and true?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 21 Dec 2006 07:34:59 -0800

The question is, how 100% sure are you that no person who ever
reads this document will be a new user who is not familiar with
the system? If the information is readily available, I would say
it is better for a user to have it and not need it than to need it
and not have it.

Gene Kim-Eng


----- Original Message ----- From: "David Castro" <thejavaguy -at- gmail -dot- com>
So, the question is

whether to think like a user and leave off the overview, or create one
because "there's always been one" and because "it's good practice to
start by telling them what you're going to tell them and end with
telling them what you told them."

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Thinking like a user, or sticking to tried and true?: From: David Castro

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