RE: Map documentation (was CNET Editor Death CausedbyaTechnicalCommunication Mistake?)

[elecimag -at- att -dot- net]

and on the flip side in today's Wall Street Journal 'Letters to the Editor', Thursday, Dec 7 pg A19 under the heading The unbearable Obtuseness of Consumer Elecronics is the statement--- Another equally important, -----much ignored problem is the quality of ithe instructional manuals;
The letter writer does admit that the creation of the  documents probably had a very low priority 
so much for sizzle

Len Yen
--
3D Digital Image Processing 
Marketing and Technical Consultant


-------------- Original message from "Dan Garza" <dangarza -at- houston -dot- rr -dot- com>: -------------- 


> 
> Like any other profession, or "racket" we have to do some self promotion. 
> Sell the sizzle. 
> 
> Dan 
> 
> 
> -----Original Message----- 
> From: techwr-l-bounces+dangarza=houston -dot- rr -dot- com -at- lists -dot- techwr-l -dot- com 
> [mailto:techwr-l-bounces+dangarza=houston -dot- rr -dot- com -at- lists -dot- techwr-l -dot- com] On 
> Behalf Of John Posada 
> Sent: Thursday, December 07, 2006 12:10 PM 
> To: Sarah Bouchier; techwr-l -at- lists -dot- techwr-l -dot- com 
> Subject: RE: Map documentation (was CNET Editor Death 
> CausedbyaTechnicalCommunication Mistake?) 
> 
> > At times I wonder why I bust a gut producing documentation nobody's 
> > ever going to read, or believe if they do... 
> > 
> > Someone say something positive, quick! 
> 
> Two of our main products just came out with a new major version. A few beta 
> cutomers were signed up. I'd created the migration documents, a process 
> mandatory if you had the previous version of the application. 
> 
> Technical Support would not attempt the migration with the customer without 
> my documents. 
> 
> John Posada 
> Senior Technical Writer 
> 
> "I think the problem, to be quite honest with you, is that you've never 
> actually known what the question is." 
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