Securing information?

Subject: Securing information?
From: Geoff Hart <ghart -at- videotron -dot- ca>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>, Quetal <cbon -at- planet -dot- nl>
Date: Sun, 29 Oct 2006 09:27:37 -0500

Cees de Bondt wondered: <<Occasionally data in publications should be reliable, e.g. tariffs, timetable data, etc.>>

Only occasionally? <g> Possibly this is a linguistic glitch (I see you're writing from the Netherlands), but my opinion is that data should _always_ be as reliable as your budget and other resources permit.

<<How should you secure these data and show to users these data are totally reliable? By implementing an ISO 9000 system?>>

Some form of quality control is always necessary, and ISO 9000 is just a formal way of doing this. You can be less formal and still succeed: for example, hire an editor to check every single statement (check all Web address and telephone numbers). I routinely check the summary data provided by my scientist clients because historically, no more than half of them can add a column of numbers and get the correct result. (In their defence, this often results from rounding spreadsheet data, but readers don't see this: they just see the error.) Similarly, you can hire a journalist to check corporate data or rely on data from credible sources (e.g., Morningstar for mutual funds).

Even with the best possible quality control, you can't completely prevent errors: accountants lie or make inevitable human mistakes, published data changes as more accurate information becomes available, errors get caught and corrected, and so on. So the best you can ever hope to achieve is a snapshot: "At the time of publication, these data had been verified to the best of our ability." If necessary, provide a caveat: "Readers should perform their own investigations to confirm the data remain valid at the time of reading."

<<Additional question: how would you perform source control, especially on 3rd world sources?>>

Depends on how important the data is and what your resources are. Critical data that lives depend on will require heroic measures. Important data on which readers will base financial decisions may benefit from hiring a forensic accountant or other financial expert to confirm the data. If you have fewer resources and less important data, a simple edit may suffice.

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Geoff Hart ghart -at- videotron -dot- ca

(try geoffhart -at- mac -dot- com if you don't get a reply)

www.geoff-hart.com

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References:
securing information: From: Quetal

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