Re: Chattiness in manuals

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

I have seen this style of writing used for certain consumer products
whose manufacturers are trying to create a casual image for non-
technical users.  For more formal business uses, however, the fact
that writing of this sort is commonly found in the documentation for
shareware probably taints it with an undesirable first impression.

Gene Kim-Eng


----- Original Message ----- 
From: "Sarah Bouchier" <Sarah -dot- Bouchier -at- exony -dot- com>

How would you react to a manual that said, "The installation of this
component may take several minutes.  This would be a good time to go and
get a cup of tea"?



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