RE: Madcap and RoboHelp

["Barbara Vega" <BarbaraV -at- libertyims -dot- com>]

I can answer that

Their customer support is excellent 

Mike Hamilton and their Tech Support are very quick and responsive

I think you will be pleased

While I admit there were quite a few bugs with the 1.0 and I hit a real
frustration pt, they have redeemed me with their customer Support over
the last several weeks.  I do know they were in a rush with the first
release

2.0- is supposed to include many bug fixes and lots of other nice things
like Frame support etc.

I would like to see Flare succeed given the circumstances with Adobe
etc.

Cheers

Barbara Vega

-----Original Message-----
From: techwr-l-bounces+barbarav=libertyims -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+barbarav=libertyims -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Beth Sargent
Sent: Tuesday, September 12, 2006 9:24 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Madcap and RoboHelp


Thanks to all for your information on RoboHelp I appreciate the input
and evidence that I was apparently misinformed. My question now is will
there be a sufficient level of support with the new product? Or is that
a crystal ball question? 
 
Beth Sargent
SyncVoice Communications
beth -dot- sargent -at- syncvoice -dot- com
714-901-1445ext. 2137
 <http://www.syncvoice.com/> www.syncvoice.com

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