Re: Podcasts for Customer Support

Subject: Re: Podcasts for Customer Support
From: Stuart Burnfield <sburnf -at- au1 -dot- ibm -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 15 Aug 2006 13:43:55 +0800

I still find it hard to picture how podcasting would be an effective way to
communicate technical information. Reading is so much faster than

In ten minutes of reading I can scan, skim, reread, follow links, and so
on. In a ten minute audio presentation I can cover ten minutes of speech
and that's about it.

For technical information I need to concentrate and work at my own pace.
>From my experience of podcasting it would work best when I can listen while
doing something else (cooking, driving) and it doesn't require my full
attention. So it would be good for catching up with radio programmes and
talking books but not for trying to grasp technical concepts or procedures.

Can anyone give examples of technical 'writing' that they have successfully
absorbed through a podcast?



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