Re: Podcasts for Customer Support

Subject: Re: Podcasts for Customer Support
From: Sean Wheller <sean -at- inwords -dot- co -dot- za>
To: Marc Bryant <twmarcb -at- yahoo -dot- com>
Date: Mon, 14 Aug 2006 17:49:03 +0200

On Monday 14 August 2006 17:26, Marc Bryant wrote:
> Very interesting concept. It makes for great marketing as well.

Yes, I can definatley see the rate of adoption for marketing leading that of
support, as usual.

> Â
> Microsoft and some other companies (apple) do this in a round-about way by
> having developers/designers podcast/blog their products.

I saw that, did you see that CISCO is also doing it? These companies are
usually the early adopters. Perhaps it is indicative of a new direction for
the future, although one cannot tell at this stage.

Certainly I can think of one or two customers who would benefit greatly from
having their own radio station :-) I noticed that Novell is already doing it
[]. I must say, it does help keep informed.

I also see a few people doing video casting [vodcasting]. Makes the
imagination run a bit wild thinking of the videocast user manual.

Hmm I wonder how one would go about developing something like that?

Ask me about the Monkey.

Sean Wheller
Technical Author
sean -at- inwords -dot- co -dot- za

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Re: Podcasts for Customer Support: From: Marc Bryant

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