RE: MadCap Nightmare

["Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>]

Bill Swallow wrote: 
 
> Flare is a 1.0 product. You can't expect there not to be bugs.
> However, have you been reporting them? And have you been 
> downloading fixes? You do know that there's a bug report 
> feature within Flare's UI itself, right? Also, have you 
> mentioned the bugs in the user forums for Flare? Or otherwise 
> have you done anything to bring the bugs to their attention 
> in a constructive manner?

I agree completely with this and other criticisms of the anonymous
poster's angry rant. 

That said, however, I must also note this: The rant didn't surprise me,
and I wouldn't be surprised if it was at least partly justified. 

Madcap is the former RoboHelp/eHelp team, right? I used their HAT for
many years (still have my Blue Sky Software t-shirt), and in my opinion,
there's a long history/pattern of software releases that are long on new
features and short on Quality Assurance testing. 

Based on my experience, I'd approach any 1.0 release from Madcap with
rather low expectations of quality and stability -- basically, I'd
assume that I'm paying them for the privilege of being a beta tester. 

Richard 


------
Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today! http://www.webworks.com/techwr-l

Easily create HTML or Microsoft Word content and convert to any popular Help file format or printed documentation. Learn more at http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.