Re: Getting rid of the manual

[William Gaffga <WilG -at- GibbsCAM -dot- com>]

We are transitioning away from print as well, and gradually too. All  
manuals are available in PDF and in the online help. Some are now  
only available in PDF. In the latest release manuals are not shipped  
to maintenance clients, but we do include a form that can be sent  
back to us for a free set of the new manuals. I believe we have about  
a 2-3% response rate, though the numbers are not fully in yet. That  
says a lot about the need for manuals. Having them available will, I  
think, always be an option, but if we can get to a small fraction of  
our current print volume (or even a print-on-demand method, though  
that does not match our normal print quality standards) we will save  
an @$$ load of money.

This was precipitated by our finally having a proper online help  
system ... to date we'd only had a balloon help system and tooltips  
as well as PDF versions of the manuals. So, our help system was  
perceived as being very poor since it basically did not exist. The  
users seem happy with almost anything, esp. something they can search.

Will.

--
William Gaffga
Documentation Supervisor
Gibbs and Associates
323 Science Drive
Moorpark, CA 93021
805.523.0004

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