RE: evaluating doc departments

[Juliet Adlington <Juliet -dot- Adlington -at- reuters -dot- com>]

Gene

I moved to a new division about 18 months ago. I had a lot of ideas for
improvements when I started, but nothing has changed. I'm thinking that
by showing how much time and money we're wasting I might have more
impact. I also thought that an industry-standard approach would back up
my opinions.

Since lots of people must need to evaluate documentation and
documentation departments I thought a publication might exist.

Juliet 


Juliet Adlington
Lead Technical Writer


Reuters Messaging: juliet -dot- adlington -dot- reuters -dot- com -at- reuters -dot- net
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-----Original Message-----
From: Gene Kim-Eng [mailto:techwr -at- genek -dot- com] 
Sent: 22 June 2006 19:40
To: Juliet Adlington; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: evaluating doc departments

Could you provide some context, please?  Are you evaluating this group
as:

1)  I've been offered the management position and 
     need to determine what I'd be getting myself in for
     before I say yes.

2)  I've taken the management position (either by choice
     or by chance) and need to determine what to do next

3)  I have a new manager and am trying to influence 
     how he/she views our department

BTW, if you do find an actual book on how to do the above, please share.


Gene Kim-Eng


----- Original Message -----
From: "Juliet Adlington" <Juliet -dot- Adlington -at- reuters -dot- com>

I was wondering if anyone knows of a site or a book that takes you
through everything that you should assess if you're reviewing a
documentation department.




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