RE: you or he/it

["Joe Malin" <jmalin -at- tuvox -dot- com>]

The May 2006 issue of Technical Communications discusses this issue.

Joe Malin
Technical Writer
(408)625-1623
jmalin -at- tuvox -dot- com 
www.tuvox.com
The views expressed in this document are those of the sender, and do not
necessarily reflect those of TuVox, Inc.	

-----Original Message-----
From: techwr-l-bounces+jmalin=tuvox -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jmalin=tuvox -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of Schutz, Me
Sent: Thursday, June 22, 2006 9:08 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: you or he/it

On Wed, 21 Jun 2006 08:01:18 -0500 The Beleaguered Tech Writer writes in
part:
...We now have a new Japanese Project Leader who wishes me to create a
completely new, FORMAL format, eliminating you, sprinkling it/he
liberally, and generally, creating a document that (in my opinion only)
would be very difficult to read through, especially for our Target
Audience. (Administrative IT personnel)...
~~~~~~~~~~~~~~~~~~~~~~~
Hi,

There are several things may be coming into play here...

There is a school of thought in some Japanese businesses that if the
documentation is presented in a form that is too clear, concise, and
easy to understand, the end user can expect little or no support from
the manufacturer.  Presenting information in a more round about manner
lets the customer know that the manufacturer will be there to hand-hold
every step of the way.  
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