TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
RE: gaining control of a dysfunctional environment?
Subject:RE: gaining control of a dysfunctional environment? From:"Diana Ost" <Diana -dot- Ost -at- msmcorp -dot- com> To:"Gene Kim-Eng" <techwr -at- genek -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 15 Jun 2006 15:10:43 -0400
Also my experience when I did process reengineering as a consultant....
Diana Ost
Technical Writer/Reporting Analyst
Production Administration
Market Street Mortgage Corporation
diana -dot- ost -at- msmcorp -dot- com
Phone (727) 431-7209
Fax (727) 724-9096
2650 McCormick Drive, Suite 200
Clearwater, Florida 33759
This message and any attachments may contain confidential or privileged
information and are only for the intended recipient of this message. If
you are not the intended recipient, please notify the sender by return
email or phone, and delete or destroy this and all copies of this
message and all attachments. Any unauthorized disclosure, use,
distribution, or reproduction of this message or any attachments is
prohibited and may be unlawful.
-----Original Message-----
From: techwr-l-bounces+diana -dot- ost=msmcorp -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+diana -dot- ost=msmcorp -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Gene Kim-Eng
Sent: Thursday, June 15, 2006 2:46 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: gaining control of a dysfunctional environment?
The "secret" is having a supportive management, which you don't appear
to have. Having been involved in process implementation/ improvement at
about a half dozen companies over the past 30 years or so, I can tell
you that it happens because someone at the top of the food chain decided
that it needed to happen, put people to work on making it happen and
then made it clear to the rest of the organization that they were
expected to get with the program if they planned on remaining with the
company. In the absence of such direction, people left to their own
devices and preferences will tend to ignore all attempts to change the
way they do things.
Process improvement may be implemented at the grass roots level, but
*successful" implementation is always tasked from the top down. You
will only be able to "impose process," if someone far above your head
imposes compliance.
Gene Kim-Eng
----- Original Message -----
From: "Anonymous Poster" <techwhirlanonpost -at- yahoo -dot- com>
> ***My question is: people on techwr-l occasionally mention they use
> their role to impose structure and processes in their companies, so
> they can do their job. How exactly? What's the secret? What am I
> doing wrong?***
WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l
WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l
