RE: gaining control of a dysfunctional environment?

Subject: RE: gaining control of a dysfunctional environment?
From: "Diana Ost" <Diana -dot- Ost -at- msmcorp -dot- com>
To: "Gene Kim-Eng" <techwr -at- genek -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 15 Jun 2006 15:10:43 -0400

Also my experience when I did process reengineering as a consultant....

Diana Ost
Technical Writer/Reporting Analyst
Production Administration
Market Street Mortgage Corporation
diana -dot- ost -at- msmcorp -dot- com
Phone (727) 431-7209
Fax (727) 724-9096
2650 McCormick Drive, Suite 200
Clearwater, Florida 33759





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-----Original Message-----
From: techwr-l-bounces+diana -dot- ost=msmcorp -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+diana -dot- ost=msmcorp -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Gene Kim-Eng
Sent: Thursday, June 15, 2006 2:46 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: gaining control of a dysfunctional environment?

The "secret" is having a supportive management, which you don't appear
to have. Having been involved in process implementation/ improvement at
about a half dozen companies over the past 30 years or so, I can tell
you that it happens because someone at the top of the food chain decided
that it needed to happen, put people to work on making it happen and
then made it clear to the rest of the organization that they were
expected to get with the program if they planned on remaining with the
company. In the absence of such direction, people left to their own
devices and preferences will tend to ignore all attempts to change the
way they do things.
Process improvement may be implemented at the grass roots level, but
*successful" implementation is always tasked from the top down. You
will only be able to "impose process," if someone far above your head
imposes compliance.

Gene Kim-Eng


----- Original Message -----
From: "Anonymous Poster" <techwhirlanonpost -at- yahoo -dot- com>
> ***My question is: people on techwr-l occasionally mention they use
> their role to impose structure and processes in their companies, so
> they can do their job. How exactly? What's the secret? What am I
> doing wrong?***

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