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Carolyn Writes:
Our web application comes standard with RoboHelp's WebHelp for online
help. We have a customer who is requiring context sensitive help. Our
users are typically novice to intermediate computer users, and in my
experience rarely use the online help. The application is pretty easy,
and they always get on site training and user guides. I'm trying to
convince Sales that the context sensitive help does not add enough value
to justify the extra effort. We would not recover any additional costs
over the cost of the regular WebHelp.
What do you think? Have you encountered this problem before, and how did
you approach the Sales people? The customer?
I agree with the other poster - Adding context sensitive help is not
much extra effort - For web help it is much the same as for html help.
You develop the help and provide a mapping ID to the developers, who
connect it to the function in the software. It really does not add a
tremendous amount of work for them or for you.
Barbara Vega
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