RE: Tech writing saves journalism

["Jessica Weissman" <Jessica -dot- Weissman -at- hillcrestlabs -dot- com>]

Nope.  But I do know of a case in which a large government system was
down for several days because documentation was incorrect in two ways:
it left out something tiny but vital and stated something else slightly
incorrectly.

I don't know whether this fits the definition of unreasonable harm.  The
system in question did not handle life or death matters, just lots of
money going to citizens.

No, I did not write the documentation in question; my team investigated
to find the root cause of the incident.

-  Jessica

-----Original Message-----
From:
techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jessica -dot- weissman=hillcrestlabs -dot- com -at- lists -dot- techwr
-l.com] On Behalf Of Gene Kim-Eng
Sent: Thursday, May 25, 2006 4:14 PM
To: Fetzner, Bill; 'Dubin, David'; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Tech writing saves journalism

Neither is remotely likely, unless someone could demonstrate 
that the user suffered unreasonable harm due to the lack of 
documentation.  Anybody you know been injured because 
they couldn't find usable instructions for using some feature 
in their cellphone or digital camera that the manufacturer
promised would save their lives or protect them from injury?

Gene Kim-Eng


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.