RE: Knowledge Base systems

["Liane Yee" <LYee -at- rightmedia -dot- com>]

I've used Pineapple's Lore KB for about 6 months. Chose it after
evaluating half a dozen off-the-shelf, inexpensive (~$100) systems. We
use it for both internal and client-facing content.

Pros:
- clean presentation and navigation
- initial config is quick and easy: we customized color scheme, display
of standard page elements like article ID, ratings as stars instead of a
number, etc.
- provides a form for user feedback/comments and article ratings
- has a search log and generates basic usage stats like highest rated
articles, most frequently read, latest

Cons:
- no version control
- doesn't let you tag articles: an article can belong to only one parent
category
- no "draft" feature: an article is either published and visible to all
users or unpublished and visible only to Lore administrators (you can't
just send a link to a draft article to a reviewer)
- no control over sort order of articles (always sorts in alpha order)
- no control over which articles it lists as "related" articles
- keyword search works well enough but if user enters a very general
search term it can return a very long list of results (in our case, can
be 100+ articles out of 250 total)
- HTML formatting can be buggy

We'll need to move to a true CMS soon, but Lore's been a good solution
in the interim.

---
Liane Yee
Right Media Inc.

-----Original Message-----
Date: Mon, 15 May 2006 10:31:46 -0700
From: "Joe Malin" <jmalin -at- tuvox -dot- com>
Subject: Knowledge Base systems
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Message-ID:
	<144FACB355C4F7469CE7D9B7E51E327F01B7FCF7 -at- tuvoxex -dot- tuvox -dot- com>
Content-Type: text/plain;	charset="US-ASCII"

Hi!
 
We're looking around for systems that manage q&as/FAQs/knowledge base
articles. One of my co-workers saw this one:
 
http://pineappletechnologies.com/products/lore/
<http://pineappletechnologies.com/products/lore/>  
 
Has anyone used it? Anyone else have a favorite one?

TuVox, Inc.
19050 Pruneridge Avenue Suite 150, Cupertino, CA 95014-0715

Joe Malin	
Technical Writer	
(408)625.1623	
jmalin -at- tuvox -dot- com	
www.tuvox.com <http://www.tuvox.com/> 	
The views expressed in this document are those of the sender, and do not
necessarily reflect those of TuVox, Inc.	
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