RE: The 6-million-dollar documentation mistake

["Jim Shaeffer" <jims -at- spsi -dot- com>]

In the military, as in many other organizations, following the
prescribed procedure trumps the nebulous concept of ownership. Every
time. 

So, following the printed steps is a better defense when you're brought
up on charges than "I took ownership and goofed." 

Jim Shaeffer 



> -----Original Message-----
> 
> I don't think this is as much a tribute to the importance of
> documentation as passing the buck to poor documentation. It is an
> effective way of sweeping the blame under the carpet, or lynching 
> an unidentifiable someone.
> 
> I don't know if absence of a documented procedure is a good excuse 
> for not removing landing gear pins. I'm not sure if you'd excuse 
> your mechanic or plumber of shoddy work because the procedures were
> inaccurate, or "well, that's how the manual says it is done..."
> 
> Stinks of a lack of ownership.
> 
> Edwin


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy.  Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.