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This works - when I was in the Army, one of the duties of an NCO was to pull
a 24 hour shift called Charge of Quarters (CQ). Well, there was this one
First Sergeant who would slip a coupon good for a 3 day pass somewhere in
the CQ SOP every now & then to make sure we all read it every time we had
duty. It was a very successful technique for ensuring the duty NCO had the
latest information.
-Kurt
Dan Goldstein wrote:
-----Original Message-----
From: Peter Neilson
Sent: Friday, March 10, 2006 8:06 AM
To: Joe Malin; [1]techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Developing a troubleshooting guide
There is a way that has been known for years and has lain
unused as far as I know. The software (or some smart
hardware) asks the user, "Have you read the READ THIS FIRST
manual or card?" If the user answers, "Yes," the equipment
refuses to operate, and continues to ask the question.
Somewhere on page two or three of READ THIS FIRST is the
*correct* answer. It's something like, "Sure have," or
"You betcha."
Perhaps this method has lain unused for years because companies don't
want to antagonize their customers.
Instead of punishing users for not reading the manual, how about
rewarding them for reading it? You could prompt them to receive coupons,
rebates, or chocolate* by retrieving that same information.
-- Dan Goldstein
* Chocolate bar wrapped in custom-printed wrapper with your product's
logo (and don't forget the "may contain tree nuts" warning)
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