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RE: complete documentation

Subject: RE: complete documentation
From: "Fred Ridder" <docudoc -at- hotmail -dot- com>
To: ipsque -at- yahoo -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 12 Jan 2006 15:52:47 -0500

Well, to tie this in with a recent thread, "complete
documentation" matches the requirements that come
out of the scoping process. But I'll admit that this
begs the question becuase there was never a good
resolution of what we all meant by scoping and how
we each go about accomplishing it. If the scoping is
done properly, it should identify all of the information
that your customers need to know to use the product.
But this is not to say that the internal analysis of the
scope will actually match the *expectations* of your
customers...

My opinions only; I don't speak for Intel.
Fred Ridder
Intel
Parsippany, NJ


From: Tracy Taylor <ipsque -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: complete documentation
Date: Thu, 12 Jan 2006 12:44:48 -0800 (PST)

Hi -

We are lucky in that we get some feedback on our
documentation from customers, but I'm not always sure
how to address the feedback.

For example, we get feedback that we need "complete
documentation." In your mind, what does that mean?

Cover every feature in "sufficient" depth? We also
get complaints that people can't find information.

Accuracy I understand better, but again, it's hard to
address how to be more accurate.

What is complete and accurate documentation to you?

Thanks for any feedback. Take care, Tracy
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References:
complete documentation: From: Tracy Taylor

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