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Re: Friday Poll Idea (WAS: In love with a word)

Subject: Re: Friday Poll Idea (WAS: In love with a word)
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "Amy Gale" <amyg -at- grammatech -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 8 Jan 2006 11:52:48 -0800

IMO, reassuring users that procedures are easy is something best
left to the Marcom writers. As a tech writer, your job is not to
reassure the user that the procedure is easy, but to *make * it
easy. If the user needs any reassurance other than a quick flip
through the procedure that the work is not going to be as hard
as he/she thought it would be, I would say the procedure probably
needs more work.

Gene Kim-Eng



----- Original Message ----- From: "Amy Gale" <amyg -at- grammatech -dot- com>

I sometimes use sentences with that kind of flavor as a preamble to the procedural steps: sometimes it just seems like the task requires some kind of reassurance. Is that a bad idea?

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References:
Re: Friday Poll Idea (WAS: In love with a word): From: Cathy MacDonald
Re: Friday Poll Idea (WAS: In love with a word): From: Amy Gale

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