Re: Knowledge Management

[arroxaneullman -at- aol -dot- com]

I believe a major complication with these words, "knowledge base" and 
"knowledge management" is the confusing emphasis many marketers use. I 
have a few books that break down many versions and meanings of KB and 
KM. It really is quite a headache and depends a lot on context. Even 
within the realm of TW/TC the terms are often untintionally 
mis-applied.

According to Joseph Fireston, PhD, many people mean "knowledge base 
management system" when saying knoweledge base and others are referring 
to a more conceptual or idealist entity.

In other words, it helps to clarify jargon, and that was what our 
original poster wanted: clarification.

I'm in charge of "knowledge management" for my company and regularly 
beat my head against the wall when I say something like "we need a 
better knowledge base" and they point at their rudimentary support and 
help programs.

Thanks for the clarifications and hyperlinks!

Arroxane Ullman
Senior Technical Writer

-----Original Message-----
rising_fawn -at- excite -dot- com had offered these referneces:

A Knowledge Base is a database of information. The following is an 
example of a
KB: http://support.microsoft.com/ or 
http://www.microsoftfrontpage.com/content/KBarticles/KBarticles.htm

Verizon has a KB: http://www22.verizon.com/sitemap/
Choose a topic to access the "knowledge base."

NMCI's KB: 
https://www.mcendw.marcorsyscom.usmc.mil/lessons/LessonsLearnedWelcome.asp




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