Ideas on embedding help in customer-configurable software?

["Guy K. Haas" <guy -at- hiskeyboard -dot- com>]

I had a job interview Wednesday, and one question intrigued me.  They want to 
create an API for their application.  It is very configurable by the customer, 
and it links in to the customer's IT records.  They asked how I would approach 
providing on-line help in this ....flexible situation.

I pointed out that, if the online help were implemented in HTML/XML, it could be 
handled with CSS--where an unnumbered list could appear as a bulleted list in 
one manifestation, a set of tabs in another, a dropdown list in another....

Does anybody have experience with such a situation, or can anyone point me to 
any resources on the web that address the matter?
--
Guy K. Haas
guy -at- hiskeyboard -dot- com | gkhaas -at- usa -dot- net
   http://swexegete.typepad.com/GuysBlog
Software Exegete in Silicon Valley


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