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Subject:RE: A technique to get on development's good side From:"Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Fri, 13 May 2005 13:22:17 -0400
User and Customer are not always the same person. Or as Michael Shea
wrote on TECHWR-L way back in '02, "Our customers are in layers." See http://tinyurl.com/4kzhv
Without the *customer*, as you say, there would be no company. Other
common versions: "The customer is always right," "The customer is King,"
etc.
Personally, I try to be an advocate for quality. Sometimes, quality
improvement is invisible to the customer, the user, and even your boss.
-- Dan Goldstein
> -----Original Message-----
> From: Poster
> Sent: Friday, May 13, 2005 12:31 PM
> To: TECHWR-L
> Subject: Re: A technique to get on development's good side
>
> ... I always view myself as a user
> advocate, and I expect that everyone at every level to think
> of themselves as the same. Why? Without the user, there would
> be no company...
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