Re: What audience should I target?

[Bill Swallow <techcommdood -at- gmail -dot- com>]

Managers are the wrong people to talk to. they'll give you their
perspective of what their people do or should be doing and will
most-likely not give you any true insight into how they actually work
(unless you're lucky to find a really good manager, in which case that
manager will probably invite their staff to join in the conversation
at some level).

On 5/6/05, Gale Stafford <gstafford -at- gmail -dot- com> wrote:
> 
> Your customer must employ hundreds of people who are familiar with the
> technical skills of the intended audience. If I were you, I'd just ask for a
> one hour of time to interview a manager or some other SME in the customer
> support department.

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