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Subject:Re: hosting help on a website From:"Teri" <rising_fawn -at- excite -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 21 Mar 2005 18:33:13 -0500 (EST)
We used Motive to develop online help. A more simpler approach, if you're creating online help, is to create a downloadable .CHM file for offline viewing. This could be installed from a CD. If the client has web access, you could provide a link on the web page or from within the WebHelp, etc.
--- On Fri 03/18, < dmbrown -at- brown-inc -dot- com > wrote:From: [mailto: dmbrown -at- brown-inc -dot- com]To: techwr-l -at- lists -dot- techwr-l -dot- comDate: Fri, 18 Mar 2005 12:43:03 -0800Subject: Re: hosting help on a website
Jones, Donna wrote:
> An obvious con is that, if your internet connection goes down, you have no online help. Your end users could find this very annoying. Will there be a local version at all that they can use as a backup?
>
> One other thing to consider--will all of your end users have internet access? For example, some international areas may not have access to it as readily as others. Again, will there be an option for a local version?
These aren't issues if your help is documenting a web-based application
like Yahoo!, Google, Hotmail, and so on.
--David
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