Configurable On-Line Documentaton: Tools and Technologies

Subject: Configurable On-Line Documentaton: Tools and Technologies
From: "Tony Rocco" <roccot -at- navis -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 2 Mar 2005 15:45:54 -0800


Does anyone on the list know of bibliographic and/or consulting
resources that exist about authoring configurable on-line help? I am
documenting a leading-edge application with several licenseable modules
and numerous configuration options. A client licenses different modules
and configures different options based on their unique business
requirements. The on-line help must automatically reflect the modules
and options in use by a given client. It must also automatically
configure itself to present particular levels of help based on user
role. In addition to this automatic configurability, it must be possible
to output documentation for a given client-configuration to turn into
training materials suited to that client.

I would appreciate learning about any resources that list members are
aware of that could help me determine the feasability of doing this and
identify the technologies that would make it possible. My company might
be willing to pay for consulting resources, if there are any availalbe,
so references to appropriate experts would be appreciated. Thanks.

- t

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