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Subject:Screenshots - Take 2 From:"Oja, W. Kelly" <w -dot- kelly -dot- oja -at- verizon -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 16 Feb 2005 08:28:05 -0600
When I started at my current position a couple of years ago, none of the
previous documentation had any screenshots of any kind. I was asked to
implement them into the current documentation at the time as well as new
documentation.
Well now, I am starting to revise some of my procedures to be sans
screenshots. I do make a reference to the documentation with the visual
aids if the technician should need a visual aid.
The main reason for implementing screenshots was that there are a number
of procedures that are not performed on a regular basis -- or procedures
that change like the weather in Montana.
I guess where I am going is that there is a time and place for
screenshots. I noticed that some of the new employees really benefited
from them and to a certain degree the employees that were in place.
I should point out that I do use a fair amount of screen shots, but for
the most part I think a majority of them lean more towards call out
boxes. Still, as I stated... I am now providing more dirt and less
fertilizer to some of the older documentation.
W. Kelly Oja
Verizon Airfone Inc.
Airfone(r) Service for Verizon Wireless
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