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Re: Transitioning user expectations from feature to task-based information?
Subject:Re: Transitioning user expectations from feature to task-based information? From:technical -at- theverbalist -dot- com To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 2 Feb 2005 13:17:38 -0700
> Why not both two TOCs and a good index? Anything that helps that you
> have time for.
>
I like the idea that a Feature Toc as well as a Task ToC could solve my
users? problems with finding the information they need?-simple to do and
gives everyone what they want. Can anyone point me towards examples of
docs that use this approach in their ToC? It shouldn?t be too hard to
figure out how to format it, but seeing how it?s used in other docs would
be helpful.
There is an index in the doc, but it is in need of a major overhaul (a
little project on my plate for the next release). Still, from the feedback
I get, users who can?t find information are looking only in the ToC?I
never hear that they can?t find things in the Index, or the Bookmarks of
the PDF, just the ToC?so, yes, as Bruce suggested having both would be
nifty?
Thanks,
Mandy
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