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I have found that rereading some essays--especially
When All Else Fails, Use The Instructions: Local
Knowledge, Negotiation, And The Construction of
User-centered Documentation by Robert R. Johnson--from
Professional Writing and Rhetoric, by Tim Peeples has
proven to be of more use than when I was assigned to
read them a year ago for a class on software
documentation.
Thanks,
Anthony Hernandez
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