User education best practices

["Leo Paoletti" <LPaoletti -at- webplan -dot- com>]

Hello,
I'm doing some research into user education best practices for software
applications. 

Can someone direct me to books, articles, or Web sites that discuss the
relationship between the following user tools:
- help system
- user guides (paper or PDF)
- classroom training
- self-paced training

For example, should certain information regarding the software
application only be available in the training but not the user guide? I
have other questions such as where does one tool stop and the next tool
start? Are there advantages or disadvantages to single-sourcing the help
and the user guide so that they're effectively the same thing.

Any help would be appreciated.

Thanks,
Leo

==============================
Leo Paoletti
lpaoletti -at- webplan -dot- com
http://www.webplan.com
Webplan Inc.
700 Silver Seven Road
Ottawa, ON, Canada K2V 1C3



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ROBOHELP X5: Featuring Word 2003 support, Content Management, Multi-Author
support, PDF and XML support and much more!
TRY IT TODAY at http://www.macromedia.com/go/techwrl

WEBWORKS FINALDRAFT: New! Document review system for Word and FrameMaker
authors. Automatic browser-based drafts with unlimited reviewers. Full
online discussions -- no Web server needed! http://www.webworks.com/techwr-l

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.