RE: More Training Discussion: Task-based lecture vs. Systems-base d lecture

[jsokohl -at- mac -dot- com]

> From JoAnn Hackos' Book, Managing Your Documentation Projects: (p237)
> 
> =======
> In the design of documents that the audience will use to operate,
> administer, or maintain a product, a task-oriented approach to information
> is essential.  We know that task-oriented information
> 
> * Reduces training time
> * Enhances productivity
> * Decreases customer-support costs
> * Increases audience satisfaction with information
> 
> However, to be presented effectively, tasks need to be studied from the
> viewpoint of the audience.  per haps the greatest danger for the writer is
> to spend more time studying tasks from the perspective of the product than
> from the perspective of the audience. 
> =======


Thanks, Carla! Right on...though it is focused on "documentation," not
"training presentation." Still, it's definitely spot on. And, sheepishly,
I admit to having this title on my desk...but didn't find this info in it.
Grazie!
joe

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