More Training Discussion: Task-based lecture vs. Systems-based lecture

[jsokohl -at- mac -dot- com]

More training issues...

I am the doc lead for a software product. The QA person is in charge of
training a new (and radically different) version. She plans to lecture it
based on the menus ("The File menu contains these items..."), while I
strongly suggested the lecture should be task based ("To create XX, select
File>Option...").

Sadly, and once again, I as a tech writer need an outside authority to
validate my knowledge and experience. What I'm looking for is URLs to
published information that training should be task-based, even if the
training is not hands on (too many people, not enough equipment). While I
have references to statements why DOCUMENTATION should be task-based
rather than systems-based, I would love any URLs to specific information
about training.

Any help'd be greatly and graciously appreciated.

joe
"I grow old, I grow old
I shall wear my trousers rolled"
--TS Eliot, when he'd had just about enough as an unrespected tech writer

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