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You are absolutely right. I have written manuals in the past (at a
previous employer) that were refused for publication because they
were "too good" and would reduce revenue coming into customer
support. All I can do is the best I can do. I try to be as flexible
and diversified as possible. So if my company determines that
"actual or perceived lower quality documentation is acceptable. The
customer complaints can be handled, product support can (or will)
handle the increase in calls, etc." I hope they will recognize my
value and flexibility and find a new position to utilize my skills.
Just as most degrees do nothing more than show an ability to work
and learn, I hope my varied and evolving job titles show the
same...regardless of employer.
*-----------------------------------------------------------------------------------
bryan johnson-
> I personally believe that I produce higher quality manuals
> than that of my competition.
[...]
> The Customer Satisfaction
> department reports few complaints for manuals produced over
> the last five years. So I feel my track record will hold for
> producing quality manuals. In addition, the manuals for
> products produced five years ago are still being ordered
> today, while the actual product is no longer available.
Steve arrants -
But...corporations often make cost/quality tradeoffs that can mean
lower
quality for less money (for them). Some have decided that acutal
or
perceived lower quality documentation is acceptable. The customer
complaints can be handled, product support can (or will) handle
the
increase in calls, etc.
If a company doesn't value quality, it probably doesn't matter how
much
YOU do.
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