RE: What would *you* do...

["Hauglie, Joe" <jhauglie -at- ti -dot- com>]

Walden Miller's advice seems to be right on when discussing
actions/directions he would take/has taken since becoming a VP...

However, I am curious:

Among the points he lists was this:
>6. Spent a lot of time ensuring that tech docs and training were profit
centers.

Walden, how did you do this specifically? 

This also begs two additional questions:
1) What did the previous VP(s) do concerning tech docs/training, if
anything, to make them profit centers instead of cost centers? That is,
how did your self-described approach differ from the then-status-quo?

2) What did you do while the manager of tech docs to get the company
leadership to understand that tech docs and training to believe in your
team's work and consider it as valuable as another productization
service? 

Thanks - 

Respectfully,
 
Joe Hauglie
Technical Editor
Technical Information Systems
Texas Instruments - Tucson


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