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Re: Information Mapping vs. Usability Testing of Documentation
Subject:Re: Information Mapping vs. Usability Testing of Documentation From:"Mike O." <obie1121 -at- yahoo -dot- com> To:techwr-l Date:Fri, 5 Mar 2004 19:06:53 -0500
HSC Italian wrote:
> I have incorporated usability as part of
> the process before a document is released. IM is not mentioned in any of
> usability books. Just based on what I learned about IM on the Web,
> and IM seem like two different animals. Would those of you who have had
> experiene with one or the other, or both agree?
The exercise of writing a document according to IM (or any other structured
documentation method) can expose underlying usability problems in the
product. Writing structured documentation imposes a type of analysis that is
not always done as part of the product design process.