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Re: Information Mapping vs. Usability Testing of Documentation
Subject:Re: Information Mapping vs. Usability Testing of Documentation From:MaggiRos <maggiros -at- yahoo -dot- com> To:HSC Italian <twins398 -at- hotmail -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 4 Mar 2004 08:57:08 -0800 (PST)
I would *never* number alternate steps with sequential
numbers. That's asking for trouble, no matter what the
educational level of the reader. The actions are
alternatives for the same step.
I use a modified version of Information Mapping (probably
much-modified, since it's been a long time since I was
first taught it). I don't have one in front of me at the
moment, but what I do in similar circumstances is something
1. From the front panel, press Cancel.
2. <i>If the LCD says blah</i>, do this.
<i>If the LCD says blah</i>, do this.
The italics say there's something different going on here,
pay attention. It seems to work.
I can send you a real example, if you want.
--- HSC Italian <twins398 -at- hotmail -dot- com> wrote:
> Hello List,
> For those of you familiar with Information Mapping and
> usability; is Information Mapping a form of confirming
> that a document is
> accurate/usable, or is it more how it is layed out and
> chunked? The reason
> I ask is that currently a co-worker is implementing some
> of the Information
> Mapping techniques into our template.
> The audience of our user guides have a max education
> level of 6th grade.
> One style in particular that is being rolled into the
> template that I have
> concerns about usability is numbered sub- steps. For
> 1. From the front panel, press Cancel.
> 1.1 if the LCD says blah, do this.
> 1.2 if the LCD says blah, do this.
> 2. Do such and such.
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