Integrating documentation and training

Subject: Integrating documentation and training
From: "Stevenson, Rebecca" <Rebecca -dot- Stevenson -at- workscape -dot- com>
To: "TECHWR-L \(E-mail\)" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 3 Mar 2004 13:41:11 -0500

Greetings again. Our group has recently taken responsibility for developing and delivering training on our products, something we have been lacking up until now. This is a great opportunity and we're glad to have this happen; on the other hand, resources are tight, and it's important that we do everything we can to make the two efforts work together (the word "leverage" keeps being used). I don't have primary responsibility for this effort, but I do want to contribute... right now I'm brainstorming with myself on ways we can make this work. So far, it all seems to be coming down to information sharing -- reviewing each other's material where possible (we do peer reviews in our group), keeping everyone in the loop when source documents are passed around, sharing software when we can to make repurposing easier, having writers attend the early training sessions to make sure feedback is cycled into the docs.

Are there good practices or resources out there that I'm missing? (I did try the archives but my question isn't specific enough for that to be really useful.) I would appreciate hearing the outcomes experienced by other list members faced with a similar challenge.

Thank you!

Rebecca Stevenson
We can do this.
Technical Writer
Workscape, Inc.
> 508-861-3059
AIM: RJSWriter

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