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RE: Online help and the elimination of the printed doc
Subject:RE: Online help and the elimination of the printed doc From:"David Locke" <dlocke -at- texas -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Sat, 17 Jan 2004 04:47:38 -0600
Actually, putting conceptual information in help and not in print increases
the users use costs, because they can't take it home and read it away from
work. If they read at work that costs the customer money. It's bad enough
that they have to look at the help to get their work done, but to stop work
and read lots of conceptual information, that is much worse costwise.
