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Manuals can't get a rating and can't be compared to 24 hr support but
this is what the person in question does. Furthermore, the instructions
in the questionnaire specifically asks the customer not to think twice
before answering the question.
I guess that is what makes me a tad annoyed.
Best wishes,
Mats Broberg
> Isn't this like saying the color "orange" gets a lower grade
> than the fruit "apple"? "..other things customers are asked
> about" WHAT other things that a customer is asked about? How
> do you make a comparison between operator manuals and, for
> example, 24 hour customer support.
>
> Besides...manuals cannot get a rating...the quality and
> usefulness of a manual can, and I don't know how you quantify
> unlike objects.
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