RE: googling gone awry? or is the help really THAT bad?,

[Sean Hower <hokumhome -at- freehomepage -dot- com>]

---------------------------
Andrea Brundt wrote about a customer requesting RoboHelp to edit their 
help:
Kinda cute, I thought...On the other hand, maybe they think the help 
file is so bloody useless that it needs some serious work. Perhaps the 
joke is on me.
---------------------------

Hmmm. Maybe not. In our case, our product is so customizable that we 
have no way of knowing exactly what the ..... end user (hehe) ..... will
 need. So, the help ended up including every possible feature and left 
the responsibility of figuring out what was what to our customers. Not a
 good solution, but it just wasn't possible to customize the help to the
 degree that it would have needed. Some clients did customize the help, 
which our company is okay with. Can't say as I blame them.

If you think you might be having a problem with your help, maybe some 
audience analysis or usability testing is in order?



********************************************
Sean Hower - tech writer
http://hokum.freehomepage.com


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