RE: Participating in the user interface

[MList -at- chrysalis-its -dot- com]

Yaeger Hyde [mailto:y_hyde -at- yahoo -dot- com] had the perfect 
setup for a Dr. Phil-ism:

> Regarding the issue that's been discussed over the
> past few days about participating in the user
> interface -- I have always found it frustrating to try
> and speak up and contribute input because whenever I
> say "I think you should do Y instead of X," the
> developers always say, "Well, our policy has always
> been to do X."  

So, that's when you would turn from the developer to 
the Tech Support(*) rep and say: "So how's that been 
working for you?"

:-)

/kevin

(*) applies only if support is by pre-paid contracts, 
    and not if each support call generates new revenue

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